Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Value for money

Called customer service re: the $1.00 charge that was initially blocked on my credit card, told to call my credit card company, approve but nothing else would be charged. Did that and low-and-behold, 5 days later, a $44.95 charge shows up on my credit card.

Called customer service, they said since I signed up for an "account" (which is required to access the information I already paid $1.00 for) they will only authorize a 50% refund w/ cancellation. Basically paid $24.00 for inaccurate information. No criminal information was indicated, but the person I searched actually has at least two arrests in my state.

Customer Service rep. said criminal history is provided by third-party vendor and there's no guarantee it's accurate-really?

Product or Service Mentioned: Checkpeople Membership.

Reason of review: Deceptive business practices related to both pricing and product; only got 50% refund of $44.85 charge.

Monetary Loss: $22.

Preferred solution: Full refund.

I liked: Initially agreed to 50 percent refund.

I didn't like: Charges without authorization or knowledge, Deceptive business practice, Inaccurate information, Scam.

Company wrote 0 private or public responses to the review from Aug 14, 2017.
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