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Billing Practices
Customer service
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Exchange, Refund and Cancellation Policy
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Called customer service re: the $1.00 charge that was initially blocked on my credit card, told to call my credit card company, approve but nothing else would be charged. Did that and low-and-behold, 5 days later, a $44.95 charge shows up on my credit card.

Called customer service, they said since I signed up for an "account" (which is required to access the information I already paid $1.00 for) they will only authorize a 50% refund w/ cancellation. Basically paid $24.00 for inaccurate information. No criminal information was indicated, but the person I searched actually has at least two arrests in my state.

Customer Service rep. said criminal history is provided by third-party vendor and there's no guarantee it's accurate-really?

Review about: Checkpeople Membership.

Reason of review: Deceptive business practices related to both pricing and product; only got 50% refund of $44.85 charge.

Monetary Loss: $22.

Preferred solution: Full refund.

I liked: Initially agreed to 50 percent refund.

I didn't like: Charges without authorization or knowledge, Deceptive business practice, Inaccurate information, Scam.

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